What should Jose do to ensure he is compensated for the enrollment when his NPN was not included?

What should Jose do to ensure he is compensated for the enrollment when his NPN was not included?

• A. Contact the respective QHP issuer directly about the compensation issue, and work with the consumer to update their Marketplace application to include Jose's NPN moving forward.
• B. Work only with the consumer directly to update their Marketplace application to include his NPN.
• C. File a complaint with the Marketplace Ombudsman.
• D. Wait for the next enrollment period.

Answer: (A)

Broker compensation is issued by the QHP issuer and is linked to the NPN on the enrollment record. To ensure payment, involve the issuer directly and address the missing NPN: contact the issuer about the compensation issue and work with the consumer to update the Marketplace application so Jose's NPN is included now and for future enrollments. This lets the issuer verify the enrollment and credit the broker. Waiting for the next enrollment period wouldn’t solve the current payment, and while the Ombudsman handles complaints, that route isn’t the standard way to secure a commission.

Broker compensation is issued by the QHP issuer and is linked to the NPN on the enrollment record. To ensure payment, involve the issuer directly and address the missing NPN: contact the issuer about the compensation issue and work with the consumer to update the Marketplace application so Jose's NPN is included now and for future enrollments. This lets the issuer verify the enrollment and credit the broker. Waiting for the next enrollment period wouldn’t solve the current payment, and while the Ombudsman handles complaints, that route isn’t the standard way to secure a commission.